To complete your identity verification (KYC), please ensure you provide a valid and acceptable form of identification and follow the guidelines below.
Accepted ID Documents
You may use any of the following government-issued documents:
Passport
National ID card
Driver’s licence
Document Requirements
Your ID document must meet the following criteria:
Valid and not expired
Clear and readable
Original document (no screenshots or photocopies)
All four corners must be visible
Information must match the details submitted during KYC
Selfie & Liveness Requirements
As part of the verification process, you may be required to complete a selfie or liveness check.
Please ensure:
Your face is fully visible
You are in a well-lit environment
Hats, sunglasses, masks, or face coverings are removed
Follow all on-screen instructions carefully
Only one person appears in the frame
Photo Quality Tips
To avoid delays or rejection, ensure your submission meets the following standards:
Recommended:
Clear and in focus
Taken in good lighting
Full document visible
Natural, unedited colours
Avoid:
Blurry or out-of-focus images
Glare or reflections
Cropped or cut-off edges
Black-and-white images
Edited or filtered photos
Supported Countries
Supported documents types may vary depending on your country or region.
If your document is not supported, you will be notified during the verification process.
If Your Verification Is Rejected
If your verification is unsuccessful, you may try again by:
Uploading a clearer image
Using a different accepted ID document
Improving lighting conditions
Ensuring your document is valid and not expired
If you need further assistance, please contact our support team: [email protected]